Terms of service
OVERVIEW
Welcome to Venlura — where contemporary comfort meets timeless well-being.
The terms “we”, “us” and “our” refer to Venlura, a global comfort and sleep brand that operates this online store and website, including all related information, content, features, tools, products, and services (collectively referred to as the “Services”).
Venlura is powered by Shopify, our e-commerce platform provider, which allows us to securely offer and manage these Services for our customers around the world.
These Terms of Service (“Terms”), together with any additional policies referenced herein, describe your legal rights and obligations when engaging with our Services — whether you are browsing, purchasing, or interacting with our platform.
Please read these Terms carefully, as they contain essential information regarding your legal rights, limitations of liability, warranty disclaimers, and other important provisions that govern your use of Venlura’s Services.
By visiting, accessing, or making a purchase through Venlura.com, you agree to be bound by these Terms of Service and by our Privacy Policy.
If you do not agree with these Terms or the Privacy Policy, you should not use or access our Services.
SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your country, state, or province of residence. You also confirm that you have provided consent for any of your minor dependents to use the Services through devices owned, managed, or purchased by you.
To access or use our Services — including browsing our collections, creating an account, or completing a purchase — you may be required to provide certain personal information, such as your name, email address, billing details, payment method, and shipping information.
You represent and warrant that all information you provide is accurate, current, and complete, and that you have full authority to submit such information. Providing false, outdated, or misleading data may result in suspension or termination of your access to the Services.
You are solely responsible for maintaining the confidentiality and security of your account credentials and for all activities that occur under your account. Venlura shall not be held liable for any loss or damage resulting from unauthorized access to your account caused by your failure to maintain such security.
You may not sell, transfer, assign, or license your account or access credentials to any third party under any circumstances. Any suspected unauthorized use must be reported to contact@venlura.com immediately.
SECTION 2 - OUR PRODUCTS
At Venlura, we make every effort to present our products and services with accuracy and transparency. However, please be aware that slight variations in color, texture, or appearance may occur due to differences in screen calibration, device type, or individual settings.
While we strive to maintain consistency between our digital presentation and physical products, we do not guarantee that the look, quality, or fit of any item will perfectly match the imagery displayed on our website.
All product descriptions, prices, and availability are subject to change at any time without prior notice, at our sole discretion. Venlura also reserves the right to discontinue any product or collection at any time, as well as to limit quantities offered to any individual, household, region, or jurisdiction.
Our goal is to ensure a seamless and trustworthy shopping experience, but we reserve the right to make updates or corrections whenever necessary to uphold product integrity and customer satisfaction.
SECTION 3 - ORDERS
By placing an order with Venlura, you are submitting an offer to purchase the selected item(s) in accordance with these Terms. Venlura reserves the right, at its sole discretion, to accept or decline any order for any reason, including limitations on quantities available for purchase, inaccuracies, or errors in product or pricing information. An order will be considered accepted only once Venlura has confirmed such acceptance and your payment has been successfully processed.
Please ensure all details are accurate before completing your purchase, as order modifications or cancellations may not be possible once confirmed. Should an order be declined, adjusted, or canceled, we will make every reasonable effort to notify you using the contact information (email, billing address, or phone number) provided at checkout.
All purchases are governed by our Refund Policy. By purchasing from Venlura, you represent and warrant that your order is intended solely for personal or household use and not for resale, commercial redistribution, or export purposes.
SECTION 4 - PRICES AND BILLING
Prices, discounts, and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be stated in your order confirmation email. Unless otherwise explicitly stated, posted prices do not include taxes, shipping, handling, customs, or import fees.
Prices displayed in our online stores may differ from prices offered in physical stores or in other online stores operated by third parties. From time to time, we may offer promotions that affect pricing, governed by separate terms and conditions. In case of any conflict between promotion terms and these Terms, the promotion terms will prevail.
You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made in our stores. You also agree to promptly update your account and other information, including your email address, credit card numbers, and expiration dates, so we can complete your transactions and contact you as needed.
You represent and warrant that:
(i) the credit card information you provide is true, correct, and complete;
(ii) you are duly authorized to use the credit card for the purchase;
(iii) any charges incurred by you will be honored by your credit card company; and
(iv) you will pay all charges at the posted prices, including shipping and handling fees and any applicable taxes.
SECTION 5 - SHIPPING AND DELIVERY
We are not responsible for any delays in shipping or delivery. All delivery times are estimates only and are not guaranteed. We are not liable for delays caused by shipping carriers, customs clearance, or events beyond our control. Once we hand over products to the carrier, title and risk of loss pass to you.
SECTION 6 - INTELLECTUAL PROPERTY
Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, video, and audio, as well as the design, selection, and arrangement thereof, are owned by Venlura, its affiliates, or licensors and are protected by U.S. and international patent, copyright, and other intellectual property laws.
These Terms permit you to use the Services for personal, non-commercial purposes only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on the Services without our prior written consent. Except as expressly provided herein, nothing in these Terms grants, or shall be construed as granting, a license or other rights to you under any patent, trademark, copyright, or other intellectual property of Venlura, Shopify, or any third party. Unauthorized use of the Services may violate applicable intellectual property laws. All rights not expressly granted herein are reserved by Venlura.
Venlura’s names, logos, product and service names, designs, and slogans are trademarks of Venlura or its affiliates or licensors. You must not use such trademarks without the prior written permission of Venlura. Shopify’s name, logo, product and service names, designs, and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans on the Services are trademarks of their respective owners.
SECTION 7 - OPTIONAL TOOLS
You may be provided with access to customer tools offered by third parties as part of the Services, which we do not monitor, control, or influence in any way.
You acknowledge and agree that we provide access to such tools “as is” and “as available”, without any warranties, representations, or conditions of any kind, and without endorsement. We shall have no liability whatsoever arising from or related to your use of optional third-party tools.
Any use of optional tools offered through the site is entirely at your own risk and discretion. You should ensure that you are familiar with and accept the terms under which the tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new features through the Services (including the release of new tools and resources). Such new features will be considered part of the Services and are subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
The Services may contain materials and hyperlinks to websites provided or operated by third parties, including any embedded third-party functionality. We are not responsible for reviewing or evaluating the content or accuracy of any third-party materials or websites you choose to access. If you decide to leave the Services to access these materials or third-party sites, you do so at your own risk.
We are not liable for any harm or damages related to your access to any third-party websites, or your purchase or use of any products, services, resources, or content on any third-party websites. Please carefully review the third-party's policies and practices and ensure that you understand them before engaging in any transaction. Any complaints, claims, concerns, or questions regarding third-party products or services should be directed to the respective third-party.
SECTION 9 - RELATIONSHIP WITH SHOPIFY
[NOTE TO MERCHANT: This section accurately characterizes Shopify’s relationship with your store and should not be removed or modified.]
Rivelly is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with Rivelly. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Rivelly, including any injury, damage, or loss resulting from purchased products or services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Rivelly.
SECTION 10 - PRIVACY POLICY
All personal information we collect through the Services is subject to our Privacy Policy, which can be viewed here, and certain personal information may also be subject to Shopify’s Privacy Policy, which can be viewed here. By using the Services, you acknowledge that you have read and understood these privacy policies.
Because the Services are hosted by Shopify, Shopify collects and processes personal information regarding your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services may be transmitted to and shared with Shopify, as well as with third parties that may be located in countries other than where you reside, to provide services to you. Please review our Privacy Policy for more details on how we, Shopify, and our partners use your personal information.
SECTION 11 - FEEDBACK
If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans, or other content (collectively, “Feedback”), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and display such Feedback in any medium for any purpose, including commercial use. For example, we may use this license to operate, provide, evaluate, enhance, improve, and promote the Services, as well as to perform our obligations and exercise our rights under these Terms of Service.
You also represent and warrant that:
(i) you own or have all necessary rights to all Feedback;
(ii) you have disclosed any compensation or incentives received in connection with your submission of Feedback; and
(iii) your Feedback will comply with these Terms.
We are under no obligation to:
- maintain your Feedback in confidence;
- pay compensation for your Feedback; or
- respond to your Feedback.
We may, but are not required to, monitor, edit, or remove Feedback that we determine, at our sole discretion, to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable, or that violates any party’s intellectual property or these Terms of Service.
You agree that your Feedback will not violate any third-party rights, including copyright, trademark, privacy, personality, or other personal or proprietary rights. You further agree that your Feedback will not contain libelous or unlawful, abusive, or obscene content, nor any computer virus or other malware that could affect the operation of the Services or any related website. You may not use a false email address, impersonate another person, or mislead us or third parties regarding the origin of any Feedback. You are solely responsible for any Feedback you submit and its accuracy. We assume no responsibility and disclaim any liability for any Feedback posted by you or any third party.
SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally, the Services may contain information that includes typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information, or cancel orders if any information is found to be inaccurate at any time, without prior notice, including after you have submitted your order.
SECTION 13 - PROHIBITED USES
You may access and use the Services for lawful purposes only. You may not access or use the Services, directly or indirectly, to:
(a) engage in any unlawful or malicious activity;
(b) violate any international, federal, provincial, state, or local regulations, rules, or laws;
(c) infringe upon or violate our intellectual property rights or the intellectual property rights of others;
(d) harass, abuse, insult, harm, defame, slander, disparage, intimidate, or harm any of our employees or any other person;
(e) transmit false or misleading information;
(f) send, knowingly receive, upload, download, use, or reuse any material that does not comply with these Terms;
(g) transmit, or procure the sending of, any advertising or promotional material, including “junk mail,” “chain letters,” “spam,” or any other similar solicitation;
(h) impersonate or attempt to impersonate any other person or entity; or
(i) engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Services, or that, in our sole discretion, may harm Rivelly, Shopify, or users of the Services, or expose them to liability.
In addition, you agree not to:
(a) upload or transmit viruses or any other type of malicious code that could affect the functionality or operation of the Services;
(b) reproduce, duplicate, copy, sell, resell, or exploit any portion of the Services;
(c) collect or track the personal information of others;
(d) spam, phish, pharm, pretext, spider, crawl, or scrape; or
(e) interfere with or circumvent the security features of the Services, any related website, other websites, or the Internet.
We reserve the right to suspend, disable, or terminate your account at any time, without notice, if we determine that you have violated any part of these Terms.
SECTION 14 - TERMINATION
We may terminate this agreement or your access to the Services (or any part thereof) at our sole discretion, at any time, without notice, and you will remain liable for all amounts due up to and including the date of termination.
The following sections will continue to apply after any termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver, Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature are intended to survive termination.
SECTION 15 - DISCLAIMER OF WARRANTIES
The information presented on or through the Services is made available solely for general informational purposes. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you, any other visitor to the Services, or anyone who may be informed of its contents.
EXCEPT AS EXPRESSLY STATED BY RIVELLY, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” FOR YOUR USE, WITHOUT ANY REPRESENTATIONS, WARRANTIES, OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT.
We do not guarantee, represent, or warrant that your use of the Services will be uninterrupted, timely, secure, or error-free. Some jurisdictions limit or do not allow the disclaimer of implied or other warranties, so the above disclaimer may not apply to you.
SECTION 16 - LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL RIVELLY, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS, OR LICENSORS, OR THOSE OF SHOPIFY AND ITS AFFILIATES, BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, ARISING FROM YOUR USE OF ANY OF THE SERVICES OR ANY PRODUCTS PROCURED USING THE SERVICES, OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE SERVICES OR ANY PRODUCT, INCLUDING, BUT NOT LIMITED TO, ANY ERRORS OR OMISSIONS IN ANY CONTENT, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SERVICES OR ANY CONTENT (OR PRODUCT) POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES, EVEN IF ADVISED OF THEIR POSSIBILITY.
SECTION 17 - INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Rivelly, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities, or claims, including reasonable attorneys’ fees, payable to any third party arising out of or related to:
- your breach of these Terms of Service or any documents incorporated by reference;
- your violation of any law or the rights of a third party; or
- your access to and use of the Services.
We will notify you of any indemnifiable claim; however, failure to promptly notify will not relieve you of your obligations unless you are materially prejudiced. We may control the defense and settlement of such claim at your expense, including the choice of counsel, but will not settle any claim requiring non-monetary obligations from you without your consent (which shall not be unreasonably withheld). You agree to cooperate in the defense of indemnified claims, including by providing relevant documents.
SECTION 18 - SEVERABILITY
If any provision of these Terms of Service is found to be unlawful, void, or unenforceable, that provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms of Service. Such a determination shall not affect the validity or enforceability of any other remaining provisions.
SECTION 19 - WAIVER; ENTIRE AGREEMENT
The failure of Rivelly to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service, together with any policies or operating rules posted by us on this site or in connection with the Services, constitute the entire agreement and understanding between you and Rivelly and govern your use of the Services. They supersede any prior or contemporaneous agreements, communications, or proposals, whether oral or written, between you and Rivelly (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 20 - ASSIGNMENT
You may not delegate, transfer, or assign this Agreement, or any of your rights or obligations under these Terms, without our prior written consent, and any such attempt shall be null and void. Rivelly may transfer, assign, or delegate these Terms, and our rights and obligations hereunder, without your consent or prior notice.
SECTION 21 - GOVERNING LAW
These Terms of Service, as well as any separate agreements under which we provide you with Services, shall be governed by and construed in accordance with the federal and state or territorial laws of the jurisdiction where Rivelly is headquartered. You and Rivelly consent to the venue and personal jurisdiction of the courts in that jurisdiction.
SECTION 22 - HEADINGS
The headings used in this agreement are included for convenience only and shall not limit or otherwise affect the interpretation or enforcement of these Terms.
SECTION 23 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time on this page.
We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes on our website. It is your responsibility to check our website periodically for changes. We will notify you of any material changes to these Terms in accordance with applicable law, and such changes will be effective on the date specified in the notice.
Your continued use of, or access to, the Services following the posting of any changes to these Terms constitutes acceptance of those changes.
SECTION 24 - CONTACT INFORMATION
Questions about the Terms of Service, please contact:
Email: contact@venlura.com
Website: https://venlura.com/